Terms & Conditions of Sale

1. Our Contract
These Terms and Conditions govern the supply of goods sold by Orkney Optical Laboratory (referred to as "the Seller") of Garisle, Burray, Orkney, Scotland, KW17 2SS via this web site - www.glasses4less.net
In these terms and conditions "the Buyer" means the individual, firm or company with whom the seller contracts to sell the goods. "Goods" means the goods, materials or services which are subject to these conditions.
This contract is subject to and governed by United Kingdom law.
These Terms and Conditions in combination with the order form constitute the complete agreement between the Seller and the Buyer (customer). Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. Conditions of Sale
Customers (Buyers) must be over 16 years of age and must not be registered blind or partially sighted to purchase spectacles. Other goods may be purchased freely by all persons over the age of 18.
Your prescription must have been issued within the last 2 years. If requested a copy of your prescription must be provided to us.

3. Price & Payment
3.1 The price payable for the goods you order is as set out on our website at the time you place your order plus any charges for lens extra's, postage & packing and insurance as applicable.
3.2 We must receive full payment for the goods you order and any applicable charges for postage, packing and insurance, before your order can be processed. All goods must be paid for in full prior to dispatch.

4. Delivery & Title
Goods will be delivered in accordance with your order. A valid signature for high value items may be required on delivery. Title of goods is retained by the Seller (Orkney Optical Laboratory) until payment is received in full. In the unlikely event that you have not received your goods within 10 days of the notified dispatch date you must notify us immediately.

5. Availability
We endeavour to hold sufficient stock to meet all of our customers orders. On the rare occasion where we have insufficient stock to full fill your order we shall notify you immediately and place the job on back order. If this is not acceptable, we will refund in full any payment made by the Buyer back to the original credit/debit card.
If due to unforeseen circumstances, items suddenly become unavailable. We will refund in full any payment made by the Buyer back to the original credit/debit card.

6. Cancellation & Returns
6.1 The Buyer has the right to cancel an order within 14 days of the date of delivery. Such notice may be given by mailing, telephoning, faxing or emailing to the numbers or address set out on the contact page of the website. Please include the Buyer's full details and your reasons for cancellation.
6.2 If the buyer has already taken delivery of goods the Seller's will refund the full cost of the frame on receipt of the returned goods in satisfactory condition.
6.3 The Seller's will only refund up to a maximum of 50% of the cost of the lenses as they are customised items and non re-saleable items.
6.4 The Buyer must return the goods to the Seller at the Buyer's cost unless the goods are being returned because they are faulty or incorrect goods, in which case the Seller will meet the cost of return via the Seller's nominated Royal Mail delivery service.
6.5 The cost of carriage and insurance is non-refundable.

7. Liability
7.1 If goods prove on inspection to be defective in material or workmanship, the Seller undertakes at its discretion to replace, repair or refund to the Buyer the price of the goods. In no circumstances will liability exceed the cost of replacement or the price paid by you for the goods.
7.2 If the Goods or any part thereof are damaged or lost while in the custody of a carrier, the Seller will, at its sole option, either replace such Goods or part thereof, or refund to the Buyer the cost or price of the same.
7.3 The liability of the seller shall only apply to defects that appear under proper use and shall not apply to defects that arise from the Buyer's neglect, misuse or from normal wear and tear.
7.4 Any Goods returned to the Seller and replaced by the Seller shall be the property of the Seller.
7.5 The Seller's liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the Goods and, save as provided in this clause, the Seller shall not be under any liability, whether in contract tort or otherwise, in respect of defects or injury.
7.6 The Seller will not be liable to the Buyer for any administrative costs, inconvenience, disappointment, indirect or consequential loss or damage arising out of the sale and supply of Goods. The Sellers liability is limited to a full refund. This does not affect your statutory rights as a consumer.
7.7 The Seller shall not be liable for any errors made by the Buyer or third parties when supplying or entering prescription details.
7.8 The Seller is subject to United Kingdom Law. We make no legal provision for other countries and customers outside the UK take full and sole responsibility for compliance with the law in their own country.

8. Force Majeure
The Seller shall have no liability to the Buyer for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes.)

9. General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with United Kingdom law.

10. VAT
The Seller is VAT registered and VAT is charged at 17.5% on all purchases.

11. Accessories
The Seller will supply all frames with one appropriate case and lens cloth. All electrical items are supplied with an appropriate plug (UK)

12. Design, Images and Reproduction
The Seller can not guarantee the quality of the reproduction of the images on this website. Whilst every care is taken during the photography and editing of the frame images the actual colour may vary from that shown due to differences in performance of computer systems, monitors and LCD characteristics, including the limitations of this website.

13. Miscellaneous
No forbearance or indulgence shown or granted by the Seller to the Buyer shall in any way effect or prejudice the right of the Seller against the Buyer or be regarded as a waiver of these conditions.